SHIPPING & DELIVERY

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We ship Worldwide! After your item(s) have been processed and shipped, you will receive a tracking code and approximate shipping times are as follows: 

  • Canada: Avg. 3 - 5 business days (after fulfillment). 
  • United States: Avg. 5 - 10 business days (after fulfillment).
  • United Kingdom: Avg. 7 - 14 business days (after fulfillment).  
  • Australia: Avg. 14 - 20 business days (after fulfillment).  
  • Rest of the world: Avg. 15 - 25 business days (after fulfillment).

DO YOU SHIP WORLDWIDE?

Yes! If you have an address, we'll ship there - regardless of where you are in the world! Free international shipping on orders of $200 or more too! 

HOW MUCH DOES SHIPPING COST?

Our rates are as follows:
- Canada: $20 Shipping, Free Shipping Over $150
- USA: $25 Shipping, Free Shipping Over $150
- International: $40 Shipping, Free Shipping over $200

We plan to build out our shipping system as we grow, eventually we’ll offer faster shipping options and multiple carriers!

HOW DO I TRACK THE STATUS OF MY ORDER?

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you email. You can then use that code to track exactly where your order stands. Alternatively, you can track your order here. 

CUSTOMER SERVICE

HOW CAN I CONTACT F7LTHY?

We're really easy to reach and try our best to respond within the same day of receiving any message (during our Pacific Standard Time hours, 8:00AM to 4:00PM). However, if you do not see a reply right away, rest assured, we will always get back to you. 

Alternatively, you can also message us with order questions via email at, hello@shopF7LTHY.com.

WHAT IS YOUR FABRIC MATERIAL LIKE?

Almost all of our apparel hand printed and made in Europe using Direct To Garment (DTG) technology on extremely high quality 100% premium cotton, 100% polyester and 80% premium cotton and 20% poly-blend material. Majority of our apparel is either pre-shrunk or will result in minimal shrinkage after a first wash and dry. 

HOW SHOULD I WASH AND DRY MY SHIRT(S)?

Wash inside-out in a standard washer of a cold setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs should not fade due to the quality of our prints. 

WHERE CAN I FIND SIZING INFORMATION?

All of our sizing information can be found directly on the product pages themselves along with a size calculator. "Width" is the horizontal width across the garment from the base of one sleeve (armpit) to the other. "Length" is the vertical length of the garment measured from highest point all the way down to the bottom.

DOES F7LTHY OFFER COLLABORATION, PARTNERSHIP OR SPONSORSHIP OPPORTUNITIES?

Yes. We'd love to hear from you! Send us your inquiry to, kara@shopf7lthy.com. If we're interested, we'll be in touch!

ONLINE ORDERS

I PLACED AN ORDER. WHY HAVE I NOT RECEIVED A TRACKING CODE YET?

This is normal - don't worry! Every order placed on our store is custom made in-house. A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via email. If you have any questions, please email hello@shopF7LTHY.com and we will get back to you as soon as we can!

I ENTERED THE WRONG SHIPPING ADDRESS ON ACCIDENT! WHAT SHOULD I DO?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via email us at, hello@shopF7LTHY.com. 

I ORDERED THE WRONG SIZE ON ACCIDENT! WHAT SHOULD I DO?

Get in touch with us as soon as possible! We start processing orders within 24 hours of ordering. If we have not yet shipped your order, we can easily switch out the size for you. Contact us via email us at, hello@shopF7LTHY.com. 

DO YOU HAVE A STOREFRONT?

We do! We are located at 903 Sherwood Avenue, Coquitlam BC V3K1A7! 

Our Hours of Operation are Monday to Friday from 8:00AM-4:00PM

CAN I CANCEL MY ORDER?

If it is within 24 hours of placing your order, you bet! Please contact us via email us at, hello@shopF7LTHY.com. 

RETURNS, REFUNDS & EXCHANGES

HOW DO I RETURN OR EXCHANGE AN ITEM?

If you are in need of an exchange, please contact hello@shopF7LTHY.com we will then send you an exchange form to fill out to expedite the exchange process

We offer exchanges within 30 days of your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please contact us (email: hello@shopF7LTHY.com). You will be responsible for the shipping costs.

All orders of sale items are final.

DO YOU OFFER REFUNDS?

We do not offer refunds but we will gladly exchange your order within 30 days of your order if you are not happy with your purchase!

MY ORDER NEVER ARRIVED! WHAT SHOULD I DO?

If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. (especially when shipping into the USA!)  Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via email hello@shopF7LTHY.com and we will find out what happened and correct the situation for you.

I RECEIVED A DEFECTIVE SHIRT

We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at hello@shopF7LTHY.com. We will send you a new shirt(s) with expedited shipping (at no cost to you)!

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